Everyone wants their internet to function properly, but unfortunately, that’s not always the case. While it may be an issue with the provider, often, it is just user error when it comes to home broadband problems.

Plugging the cables in wrong. Despite the fact this should be an obvious oops, most people make this mistake early on. The Ethernet cable running from the modem to the router needs to go into the WAN/Internet port or it just won’t work.

Poor placement of the router. Remember that routers aren’t magic. They need to have clear access in order to transmit the signal and that means anything from doors and walls to appliances can weaken the signal.  Try moving the router around until you find the sweet spot.

Forgetting to upgrade the router. You may need to manually update the firmware for the router in order to keep it running smoothly. If you have problems after the router was working just fine, it may be an update issue.

Home broadband is a necessary part of many family homes. It can be pretty frustrating if you’re not able to fix a simple issue, however. Check the above problems and then call the company if you need an extra hand.